Terms and Conditions

Man with Van Wallington Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Wallington provides removal and related services. By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Man with Van Wallington, we, us, our means the removal service provider trading under the name Man with Van Wallington.

1.2 Customer, you, your means the person, company, or organisation that books or uses our services.

1.3 Services means any removal, transport, loading, unloading, packing, unpacking, or related service supplied by us, including man and van services in Wallington and surrounding areas.

1.4 Goods means the items, belongings, furniture, equipment, and any other property that we are instructed to handle, move, or transport.

1.5 Quote or quotation means the estimated price for the services we provide, given based on the information you supply to us.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including but not limited to local moves, small office moves, item collections, deliveries, and transport of goods within our service area.

2.2 Our services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or fixtures, or any services that require specialist skills or certification unless expressly agreed in writing in advance.

2.3 We reserve the right to refuse to handle or transport any goods that we reasonably believe to be unsafe, illegal, hazardous, excessively heavy, or otherwise unsuitable for carriage or handling.

3. Booking Process

3.1 Bookings may be made by contacting us with details of the service required, including the addresses, access information, approximate volume or list of goods, any special items, and preferred dates and times.

3.2 All bookings are subject to availability and are not confirmed until we expressly accept your booking and you accept our quotation. We may confirm acceptance verbally or in writing.

3.3 When requesting a quotation, you must provide accurate and complete information. Quotes are based on the details you provide. If the actual work differs from the information supplied, we may adjust the price accordingly.

3.4 We may require a deposit to secure your booking. Any deposit requirements will be communicated at the time of booking. Until a deposit is received when required, we may release the date and time slot to other customers.

3.5 It is your responsibility to ensure that you have the necessary permissions to move into and out of the properties, including any building access arrangements, parking permissions, lifts, and loading areas.

4. Quotations and Pricing

4.1 Quotations may be given as a fixed price based on the details you provide or as an hourly rate with a minimum charge. The type of quotation will be clearly explained to you at the time of booking.

4.2 Our quotation does not include charges for parking, tolls, congestion charges, ferry fees, or other third-party charges unless expressly stated. Any such costs incurred in the delivery of the service will be payable by you in addition to our charges.

4.3 We reserve the right to revise our quotation or add reasonable additional charges if:

(a) the information provided at the time of booking was inaccurate or incomplete;

(b) there are delays outside our control, including delays caused by you, your agents, or third parties;

(c) access to the collection or delivery address is significantly more difficult than advised, including due to narrow roads, stairs, lack of lift access, or long carrying distances;

(d) additional services are requested or required on the day of the move.

4.4 All prices are given in pounds sterling unless we specify otherwise. We may change our rates from time to time, but confirmed bookings will be charged at the rate agreed at the time of confirmation, subject to the provisions above.

5. Payments

5.1 You agree to pay for the services in accordance with the quotation and any additional agreed charges.

5.2 Unless otherwise agreed in advance, payment is due on completion of the service on the day of the move. For longer jobs or commercial contracts, we may require payment in full or in part before the service date.

5.3 We may accept various methods of payment. The accepted methods and any applicable conditions will be communicated to you before the service date.

5.4 If payment is not made when due, we reserve the right to charge interest on overdue amounts at a reasonable rate and to recover all costs incurred in pursuing payment. We may also withhold delivery of goods or suspend services until full payment has been received.

5.5 In the event of non-payment, we may exercise a lien over any goods in our possession until all amounts owed, including any interest and costs, have been paid in full. After giving you reasonable notice, we may sell or dispose of the goods to recover sums owed, subject to our legal obligations.

6. Cancellations and Changes

6.1 If you need to cancel or reschedule your booking, you must notify us as soon as possible.

6.2 We may apply cancellation charges as follows, unless otherwise agreed:

(a) If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred to a new booking, at our discretion.

(b) If you cancel between 7 days and 48 hours before the service date, we may retain part or all of any deposit and may charge a reasonable cancellation fee to cover our costs and loss of bookings.

(c) If you cancel less than 48 hours before the service date, fail to be present at the agreed time, or are not ready for us to commence work, we may charge up to 100 percent of the quoted price.

6.3 If you need to change the date, time, or scope of the service, we will try to accommodate your request, but this will depend on availability and may require a revised quotation and additional charges.

6.4 We reserve the right to cancel or postpone a booking due to reasons beyond our control, including but not limited to adverse weather conditions, vehicle breakdowns, staff illness, or safety concerns. In such cases we will notify you as soon as reasonably possible and offer an alternative date or a refund of any deposit paid. We will not be liable for any consequential loss arising from such cancellation or postponement.

7. Customer Obligations

7.1 You are responsible for:

(a) ensuring that all goods are properly packed, secured, and labelled, unless you have expressly booked packing services;

(b) ensuring that all valuables, important documents, money, jewellery, and irreplaceable items are kept with you and not included in the goods we handle, unless we have agreed in advance in writing;

(d) ensuring that adequate parking is arranged and any permits or permissions are in place prior to our arrival. Any fines, penalties, or charges incurred due to inadequate parking arrangements may be charged to you;

(e) supervising loading and unloading where reasonably required and ensuring that no items are left behind or taken in error.

7.2 You must not knowingly ask us to transport prohibited items, including but not limited to:

(a) illegal goods or substances;

(b) firearms, weapons, or ammunition;

(d) live animals or plants, unless specifically agreed in advance.

7.3 If we discover prohibited or unsafe items among the goods, we may refuse to transport them and may, at our discretion, terminate the service without refund.

8. Liability and Limitations

8.1 We will take reasonable care when handling, loading, transporting, and unloading your goods. However, our liability is subject to the limitations set out in this section.

8.2 We will not be liable for any loss or damage arising from:

(a) your failure to adequately pack or protect items, unless we have undertaken packing;

(b) normal wear and tear, or normal deterioration caused by moving;

(c) pre-existing defects, damage, or vulnerability of the items, including fragile or delicate items that are not suitably protected;

(d) electrical or mechanical derangement of appliances or equipment, unless there is clear evidence of mishandling by our staff;

(e) loss or damage arising from your failure to remove items from drawers, cupboards, or appliances where such items should reasonably have been removed;

(f) loss or damage caused by events beyond our reasonable control, including accidents not caused by our negligence, road traffic incidents, weather, or third-party actions.

8.3 Our total liability for any loss of or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable sum proportionate to the value of the damaged items and the price paid for the service. We may require evidence of the value and condition of any items claimed as damaged.

8.4 We will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of income, loss of business, or any costs arising from delays, missed appointments, or inability to use premises or items.

8.5 You must notify us in writing of any loss of or damage to goods as soon as reasonably practicable and in any event within 7 days of the completion of the service. We may not consider claims made outside this period unless you can show that it was not reasonably possible to notify us earlier.

8.6 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot be excluded or limited under applicable law.

9. Insurance

9.1 We recommend that you obtain appropriate insurance cover for your goods during removal and transport, especially for high-value or fragile items.

9.2 Our services may be carried out under our own insurance arrangements. The extent of any such cover and any applicable exclusions or limits may be provided on request. It is your responsibility to ensure that any available cover is sufficient for your needs.

10. Waste and Disposal Regulations

10.1 We are not a licensed waste carrier for general rubbish removal unless explicitly stated as part of a waste removal service. Our primary role is the transport of goods for removal purposes.

10.2 We will not remove or dispose of household waste, builder's rubble, hazardous waste, or any items that require special disposal, unless we have specifically agreed to do so in compliance with applicable waste regulations.

10.3 If you request disposal of items, you confirm that you are legally entitled to dispose of them. We will only dispose of items at authorised sites or through lawful means and may charge additional fees for this service.

10.4 We will not be responsible for any fines, penalties, or legal consequences arising from your failure to comply with waste or environmental regulations. You must not ask us to dispose of items in any unlawful manner.

11. Access, Parking, and Property Damage

11.1 You must ensure that there is safe and adequate access to the property for our vehicle and staff. This includes informing us in advance of any restrictions such as narrow roads, low bridges, weight limits, time restrictions, or controlled parking zones.

11.2 While we will take reasonable care not to cause damage to property or premises, minor damage may sometimes occur as a result of moving large or heavy items through restricted spaces. We will not be liable for cosmetic damage to décor, paintwork, or floor coverings that is caused by the normal process of moving goods through tight or difficult access points, provided we have acted with reasonable care and skill.

11.3 If we reasonably believe that moving an item is likely to cause significant damage to the property or present a safety risk, we may refuse to move that item or may move it only after you acknowledge the risk and instruct us to proceed.

12. Complaints

12.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to address it.

12.2 Formal complaints should be submitted in writing, together with any supporting evidence. We will review your complaint and aim to respond within a reasonable timeframe.

12.3 Our internal complaints procedure does not affect your statutory rights.

13. Data Protection and Privacy

13.1 We will collect and use your personal information only for the purpose of managing your booking, providing our services, handling payments, and dealing with queries, complaints, or legal obligations.

13.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to provide the service, comply with legal obligations, or with your consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or our services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your service.

15.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

15.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of our services and supersede any prior discussions, understandings, or agreements.