Privacy Policy
Man with Van Wallington Privacy Policy
This Privacy Policy explains how Man with Van Wallington collects, uses, stores, and protects personal data relating to our customers and potential customers in the Wallington area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Wallington customers and prospective customers in the Wallington area who contact us, request a quote, book a service, or otherwise interact with us, whether by telephone, in person, through online forms, or via any other communication channel that we operate.
Data Controller
Man with Van Wallington is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in compliance with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and general location information relevant to the services you request.
Communication details, such as your preferred method of contact and details you provide when you speak with us or send us a message, including call notes and enquiry details.
Service and booking information, such as details of the items to be moved, access information for the properties involved, preferred dates and times, and any special instructions relevant to the service.
Payment and transaction information, such as records of payments made for our services and related accounting information. We do not store full payment card details but may receive and retain limited information necessary to confirm and reconcile payments.
Technical and usage information, where applicable, such as basic device or browser details, and information about how you interact with any online forms or digital tools we operate, to the extent this is necessary for the provision and security of our services.
How We Collect Your Personal Data
We typically collect personal data directly from you when you contact us, request a quotation, make a booking, or communicate with us about our services. We may also receive personal data about you from third parties if they are arranging a move on your behalf and provide your details to us. In such cases, we will process your data in accordance with this Privacy Policy.
Lawful Bases for Processing
We will only process your personal data where we have a lawful basis to do so. Depending on the context, the following lawful bases may apply:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, including providing quotations, confirming bookings, delivering moving services, and handling payments and invoices.
Legal obligation. We may process your personal data where necessary to comply with legal obligations, for example, in relation to tax, accounting, or regulatory requirements.
Legitimate interests. We may process your personal data where it is necessary for our legitimate interests, and those interests are not overridden by your rights and freedoms. These interests may include managing and improving our services, responding to enquiries, preventing fraud or misuse, and maintaining business records.
Consent. In limited circumstances, we may rely on your consent, for example, where we send you certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotations and respond to enquiries about our services.
To manage bookings, schedule services, and deliver man and van services in the Wallington area and surrounding locations.
To communicate with you about your booking, including confirmations, updates, and any necessary changes to the service.
To process payments, issue invoices, and maintain accurate financial records.
To manage customer relationships, including handling feedback, queries, and complaints.
To improve our services, for example by analysing common enquiries, service usage patterns, and operational requirements.
To protect our business, customers, and staff, including through fraud prevention, dispute resolution, and the establishment or defence of legal claims.
Data Sharing and Processors
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.
Examples of such processors may include:
IT and cloud service providers who host or support our systems and data storage.
Payment service providers and financial institutions that facilitate payment processing and accounting.
Communication and telephony providers that enable us to manage calls and messages.
Professional advisers, such as accountants and legal advisers, to the extent necessary for them to provide their services.
We may also share your personal data with other third parties where required by law, in connection with legal proceedings, or where necessary to protect our rights or the rights of others.
International Transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent measures recognised under data protection law.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, we may retain basic customer and transaction records for a period required by applicable tax and accounting laws. Enquiry and booking information may be kept for a period that allows us to respond to any follow-up queries or issues. When personal data is no longer required, we will take steps to securely delete or anonymise it.
Data Security
We take appropriate technical and organisational measures to protect the personal data we hold against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage, and staff awareness of data protection obligations. While no method of transmission or storage is completely secure, we strive to protect your personal data in line with industry practices and legal requirements.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. Subject to applicable conditions and limitations, these may include:
The right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data.
The right to rectification. You have the right to request correction of inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected.
The right to restriction of processing. You may request that we restrict processing of your personal data in certain circumstances, such as while we verify the accuracy of the data.
The right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or transfer it to another controller.
The right to object. You may object to certain types of processing based on our legitimate interests, including any direct marketing activities.
The right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact channels you normally use to reach Man with Van Wallington. We may need to verify your identity before responding to certain requests in order to protect your privacy and the security of your data.
Complaints and Supervisory Authority
If you have concerns about our handling of your personal data, we encourage you to contact us in the first instance so we can seek to resolve the matter. You also have the right to lodge a complaint with the UK data protection supervisory authority, the Information Commissioner's Office, or with another competent authority where you live or work.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any significant changes will be highlighted in an updated version of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
