Man With Van Wallington Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Wallington provides removal, transport, loading, unloading, collection, and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which apply to domestic and commercial jobs unless a separate written agreement states otherwise. The purpose of this page is to explain the service framework clearly, including the booking process, payment arrangements, cancellation rules, liability limits, waste handling, and the law that applies to any dispute.

These terms are intended to be read carefully before confirming a service. They are written to support fair use of the service and to reduce misunderstandings about timing, access, parking, item condition, and customer responsibilities. In these terms, references to “we”, “us”, and “our” mean the provider of the man and van service, while “you” and “your” mean the customer, hirer, or person arranging the job. Where a booking is made on behalf of another person or business, the person placing the order confirms that they are authorised to do so and that all information supplied is accurate.

The service may be provided as a single-item move, multi-item transport, full or partial house move, furniture collection, store delivery, office transfer, or disposal-related collection where lawful and agreed in advance. The final scope of work depends on what has been discussed and confirmed before the job begins. Any estimate, quote, or time window given in advance is based on the details supplied by the customer and may change if the actual conditions differ materially from the description provided.

Booking Process

A booking is usually made after the customer provides the key job details, including the collection and delivery locations, the type and number of items, access conditions, floor levels, parking restrictions, and any special handling requirements. We may ask for photographs, item dimensions, or additional information where this is needed to produce an accurate quote or allocate the correct vehicle and staff. A quote is normally based on the information available at the time and is not automatically a fixed price unless confirmed as such in writing.

The booking is only accepted once we confirm availability and agree the scope, price structure, and any relevant conditions. Until that point, any dates or time windows discussed are provisional. The customer is responsible for checking that the booking summary is correct, including addresses, contact details, dates, access notes, and the nature of the items. If details are incomplete or inaccurate, we may revise the quote, adjust the vehicle size, alter the crew allocation, or decline the job where reasonable and necessary.

We may refuse, suspend, or cancel a booking if the job is unsafe, unlawful, outside our service capabilities, or likely to cause damage or delay. This includes situations involving prohibited waste, hazardous substances, overly heavy or unstable items, inadequate access, or behaviour that creates a health and safety risk. If a booking is accepted subject to a deposit or pre-authorisation, the booking is not secured until payment requirements are satisfied.

Customers must ensure that someone authorised is present at collection and delivery, unless prior arrangements have been agreed. Where waiting time is caused by late access, missing keys, unprepared goods, traffic restrictions, or the absence of a responsible person, we may charge additional waiting or abortive visit fees. We will make reasonable efforts to keep the customer informed of delays, but exact arrival times can be affected by traffic, weather, loading conditions, and earlier jobs running long. For this reason, any estimated time is a good-faith estimate rather than a guaranteed appointment unless expressly confirmed as fixed.

We expect customers to be truthful about the volume, weight, and condition of items. If the actual job is substantially larger, heavier, or more complex than described, we reserve the right to amend the price before continuing. In some cases, we may ask the customer to obtain extra help, provide packaging, or split the move into more than one journey. If the customer refuses a reasonable adjustment required to complete the work safely, we may treat the booking as cancelled by the customer and charge for costs already incurred.

Where a booking involves dismantling, reassembly, or the movement of fragile or valuable goods, the customer should tell us in advance. Although we will take reasonable care when handling items, we do not accept responsibility for hidden defects, pre-existing damage, or wear and tear. The customer should also remove or secure loose contents before transport unless we have agreed to pack them ourselves. Good communication before the service begins helps us provide a smoother and more efficient man with van service.

Payments

Payment terms will be set out at the time of booking or in the service confirmation. We may require a deposit, full advance payment, payment on completion, or staged payment depending on the type of work and the size of the job. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. If a quote is based on an hourly rate, the minimum charge, call-out, waiting time, and any additional labour charges will be explained as clearly as reasonably possible before the job starts.

The customer must make payment using the accepted method confirmed for the booking. If payment is due on completion, it must be made immediately when the job ends unless we agree otherwise in writing. We may withhold unloading, delivery, or release of items where lawful until overdue payments, additional charges, or agreed extras are paid in full. Invoices not paid by the due date may be subject to interest and recovery costs in accordance with the applicable law.

Any quoted price may be adjusted if the customer changes the job after booking, if access is worse than described, if there are additional stops, or if the scope expands beyond what was originally agreed. Extra charges may also apply for congestion, parking penalties caused by customer instructions or missing permits, tolls, stairs, long carries, delays, packing materials, or special handling requirements. We will normally seek approval before applying significant extras, although urgent circumstances may require action to protect the job or our staff.

Cancellations and Changes

The customer may request a change or cancellation by giving notice as early as possible. If the booking is cancelled, postponed, or materially altered by the customer, we may charge a cancellation fee to cover administrative costs, reserved time, crew allocation, and any non-recoverable expenses. The closer the cancellation is to the scheduled time, the more likely a fee will apply. If a deposit has been paid, it may be retained wholly or partly against our losses where permitted by law and by the booking terms.

If we need to cancel or reschedule, we will use reasonable efforts to give notice and offer an alternative slot where available. We are not responsible for losses caused by cancellations due to events outside our reasonable control, including severe traffic disruption, extreme weather, accidents, breakdowns, industrial action, road closures, or other force majeure events. In such cases, we may reschedule the work, provide an alternative arrangement, or refund sums paid for work not performed, depending on the circumstances and what is reasonable.

Where the customer is not present at the agreed time, the premises are inaccessible, or the job cannot be completed because the customer has failed to provide correct information, we may treat the matter as a late cancellation or aborted service. Any refund, if due, will be limited to the portion not already incurred. A request to reschedule does not remove liability for costs already committed. Clear and timely notice helps reduce avoidable charges.

Liability

We will take reasonable care when carrying out the service, but our liability is limited to losses directly caused by our negligence or breach of contract. We do not accept liability for indirect or consequential losses such as loss of profit, business interruption, missed deadlines, or sentimental value. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law.

Customers are responsible for ensuring that items are suitably packed, protected, and labelled where necessary before collection unless packing has been included in the job. We are not liable for damage arising from poor packing, inherent weakness, hidden defects, overloading, or normal movement during transit where items were not specially protected. If an item is fragile, antique, high-value, or unusually delicate, the customer should tell us in advance so that appropriate care and, where appropriate, insurance arrangements can be discussed.

Claims for loss or damage must be raised as soon as reasonably possible and, in any event, within a reasonable period after delivery or discovery of the issue. The customer should provide photographs, descriptions, and any available supporting information so the matter can be investigated. Where our liability is established, our remedy may be limited to repair, replacement, or a financial amount not exceeding the reasonable direct loss proven by the customer and, where applicable, subject to any insurance or contractual cap lawfully permitted.

Waste Regulations and Prohibited Items

Where the service includes disposal, clearance, or removal of unwanted items, the customer must comply with UK waste laws and provide accurate information about what is being taken away. We may only transport, handle, or dispose of waste in accordance with applicable regulations and at licensed facilities where required. The customer must not ask us to remove items that contain hazardous substances, clinical waste, asbestos, solvents, pressurised containers, illegal goods, or any other prohibited material unless we have expressly agreed in writing and are legally able to do so.

Under waste regulations, the person producing the waste remains responsible for ensuring that it is transferred and handled lawfully. If we collect waste on your behalf, you must tell us whether the items are reuse goods, mixed rubbish, recyclable materials, or controlled waste. We may request photographs or written confirmation in order to classify the load correctly. If we reasonably suspect that the waste description is inaccurate or that the load may be non-compliant, we may refuse collection, segregate the items, or report the matter in line with legal obligations.

The customer must not conceal restricted items inside general waste or misstate the origin, contents, or condition of waste items. Any fines, penalties, disposal costs, or losses caused by inaccurate waste descriptions, illegal disposal requests, or contaminated loads may be passed on to the customer where legally permitted. Compliance with waste handling rules is an important part of lawful service delivery.

Customer Responsibilities

The customer must make sure that premises are reasonably accessible and that items are ready for loading at the scheduled time unless we have agreed to provide packing or preparation services. Paths, lifts, entrances, and parking arrangements should be suitable for the vehicle and crew expected. If permits, keys, security codes, or site permissions are required, the customer must arrange them in advance. Failure to do so may result in delay, extra charges, or cancellation of the service at the customer’s cost.

The customer should also ensure that any item to be moved is legally owned by them or that they have permission from the owner. We may refuse to move items that appear stolen, unlawfully possessed, or subject to a dispute. You must not ask us to transport animals, firearms, explosives, or other restricted goods unless the law allows it and we have agreed in writing to undertake such work. Any misleading instruction that exposes us to legal or safety risk may lead to immediate termination of the job.

To support efficient service, customers should separate items that are to be moved from those that are to remain in place. If the crew has to sort through mixed belongings, label items, or pause to confirm instructions repeatedly, extra labour charges may apply. Reasonable preparation by the customer helps the service run safely, legally, and within the expected time frame.

Insurance, Events Outside Our Control, and General Terms

We may hold relevant insurance cover appropriate to the nature of the service, but insurance does not mean that every loss is recoverable. The customer is encouraged to check whether their own contents, business, or travel insurance provides additional protection for valuable or fragile items. Where special insurance is required, it must be requested before the job starts and may involve extra cost, conditions, or evidence of value. If no special cover is arranged, standard limitations in these terms will apply.

We are not responsible for failure or delay caused by events outside our reasonable control. Such events may include fire, flood, road traffic incidents, adverse weather, government action, pandemic-related restrictions, telecommunications failure, or breakdown of equipment despite reasonable maintenance. In these situations, our obligations may be suspended for the duration of the event, and we may rearrange the service when it becomes reasonably possible to do so. Neither party will be treated as in breach for such unavoidable delay, provided reasonable steps are taken to minimise disruption.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. No waiver of any right will operate unless confirmed by us in writing. A failure to enforce any term on one occasion does not prevent us from relying on that term later. These Terms and Conditions may be updated from time to time, but the version applicable to a booking will be the version in force when the booking is confirmed.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless the law requires otherwise. This governing law clause applies to all contractual and non-contractual disputes arising out of the provision of the man with van service, including questions about interpretation, payment, cancellation, liability, and waste handling obligations.

By booking the service, the customer confirms that they have read and understood these terms and that they accept the risks and responsibilities described here to the extent permitted by law. If any separate written quotation, order confirmation, or service note conflicts with these Terms and Conditions, the specific written agreement will take priority only to the extent of that conflict. Otherwise, these terms will remain fully applicable to the booking.